The Access Card — Recognition at Venues Across the UK
A discreet way to communicate access needs at venues without disclosing medical detail.
1. What is the Access Card?
The Access Card is a credit-card sized document that communicates a disabled person's specific access needs to venues, event staff, and attractions — without requiring medical details to be disclosed on the spot. It uses standardised symbols so staff can understand needs quickly. It is recognised at hundreds of venues including theme parks, cinemas, theatres, sports venues, and live events.
2. What it looks like and what it contains
The card displays the cardholder's photograph, first name, and a set of symbols indicating their specific access needs (e.g. queue assistance, a companion ticket, rest break needs, communication support). No diagnosis or medical information appears on the card itself.
3. Who can apply?
Anyone with a disability that affects their access needs at venues. For autism, the most commonly relevant symbols are: 1:1 support companion (often means a free carer ticket), queue assistance (alternative to standard queuing), rest breaks and quiet spaces, and communication and understanding support.
4. How to apply
Apply at accesscard.online. The process takes around 20 minutes. You will need to describe your needs (not your diagnosis). A standard card costs £15 for 3 years. DLA and PIP holders often qualify for free.
5. Where it is accepted
Major theme parks (Alton Towers, Thorpe Park, Chessington, Legoland), many cinemas, theatres, sports venues, and airports. Full list at accesscard.online/venues.
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